Return & Refunds

At Rhodes Desk, we want you to be completely satisfied with your purchase. Please read our Returns & Refund Policy carefully to understand how we handle returns, exchanges, and refund requests.

1. Eligibility for Returns

We accept returns under the following conditions:

The product is defective, damaged, or incorrect upon delivery
The return request is made within 7 days of receiving the order
The item is unused, in its original packaging, and in the same condition you received it

We do not accept returns for items damaged due to misuse, wear and tear, or handling after delivery.

2. How to Request a Return

To initiate a return, please email us at [email protected] with the following information:

Your full name
Order number
Reason for the return
Clear photos of the product (showing the issue)

Our support team will review your request and provide return instructions if it meets our policy criteria.

3. Return Process

Once your return is approved, we will arrange for the item to be picked up or guide you through shipping it back
Please ensure the product is securely packed to avoid damage in transit
You are responsible for the safe return of the item unless it arrived damaged or incorrect

4. Refunds

As we operate on a Cash on Delivery basis, refunds are provided in the form of:

A bank transfer (where applicable and only in eligible cases)

Refunds are only issued once we receive and inspect the returned item. You will be notified by email about the status of your refund.

5. Exchanges

If the item is defective or incorrect, we will offer an exchange at no extra cost.

6. Non-Returnable Items

The following items are non-returnable:

Customized or personalized products
Items marked as final sale or clearance
Opened or used office accessories unless defective

7. Delayed or Missing Refunds

If you haven’t received your refund after notification of approval, please:

Check your email and spam folders
Contact us at [email protected] if it has been more than 7 business days

8. Contact Us

For questions about returns, refunds, or exchanges, please contact our customer support team at:

Email: [email protected]